All product keys once delivered (digitally) that have been activated can no longer be resold or by used
by another customer and therefore returning it is considered impossible therefore we do not accept
returns in such a case. Also expected of you as the user of the product key to check the compatibility of
the software to your computer system before purchasing. Always refer to the product description for its
system compatibility and other installation requirements or refer to our FAQ or help section if required
or please contact us anytime for assistance.
Refunds are only issued for the following reasons:
Non-delivery
In rare cases mailing issues from your e-mail provider or your mail server might not enable you to
receive a delivery e-mail from us or the mail ends up in a spam or junk folder. In this case we
recommend checking these folders or contacting us for assistance i.e to resend mail or send to alternate
email address. Claims for non-delivery must be submitted to our customer service department in
writing within 7 days from the order placing date. Otherwise, the product will be considered received
and downloaded. If you do not properly contact us during this period, you agree that we may silence as
a successful download of the product with no further right of return for a ‘non-receipt’ reason.
Major defects
Although all the products are thoroughly tested before release, unexpected errors may occur. Such
issues if we fail to correct it within 48 hours from the date of the initial complaint or any other
notification provided by the customer, the refund will be issued to the customer in full or at the
customer’s choice or replacement of the product of the same or around the same value can be offered.
Product not as described
Such an issue should be reported to our technical support team within 30 days from the date of the
purchase. Clear evidence must be provided in writing that the purchased product is not as it is described
on the website. Complaints that are based merely on the customer’s false expectations are not honored.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a
timely manner. Thank you for your interest.
by another customer and therefore returning it is considered impossible therefore we do not accept
returns in such a case. Also expected of you as the user of the product key to check the compatibility of
the software to your computer system before purchasing. Always refer to the product description for its
system compatibility and other installation requirements or refer to our FAQ or help section if required
or please contact us anytime for assistance.
Refunds are only issued for the following reasons:
Non-delivery
In rare cases mailing issues from your e-mail provider or your mail server might not enable you to
receive a delivery e-mail from us or the mail ends up in a spam or junk folder. In this case we
recommend checking these folders or contacting us for assistance i.e to resend mail or send to alternate
email address. Claims for non-delivery must be submitted to our customer service department in
writing within 7 days from the order placing date. Otherwise, the product will be considered received
and downloaded. If you do not properly contact us during this period, you agree that we may silence as
a successful download of the product with no further right of return for a ‘non-receipt’ reason.
Major defects
Although all the products are thoroughly tested before release, unexpected errors may occur. Such
issues if we fail to correct it within 48 hours from the date of the initial complaint or any other
notification provided by the customer, the refund will be issued to the customer in full or at the
customer’s choice or replacement of the product of the same or around the same value can be offered.
Product not as described
Such an issue should be reported to our technical support team within 30 days from the date of the
purchase. Clear evidence must be provided in writing that the purchased product is not as it is described
on the website. Complaints that are based merely on the customer’s false expectations are not honored.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a
timely manner. Thank you for your interest.